Unplanned 4G service outage in localised area.
Resolved
Oct 21, 2025 at 10:32pm UTC
The significant local network outage has now been resolved.
Affected services
Network Stability
Updated
Aug 26, 2025 at 5:22am UTC
We are continuing to experience a significant local network outage affecting 4G in the following localities: Airlie Beach 4802, Cape Conway 4800, Coral Sea 4800, Flametree 4802, Jubilee Pocket 4802, Mandalay 4802, Mount Rooper 4802, Shute Harbour 4802, Whitsundays 4802.
The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 1701 services. Our response team is working with Telstra Wholesale to restore services as soon as possible. We apologise for any inconvenience caused.
EVENT DETAILS
Outage status: IN PROGRESS
Date & time of issue: 22/08/2025 02:41 PM
Last update: 22/08/2025 02:50 PM
Next update: UNKNOWN
Issue restore time: 23/08/2025 10:00 AM
Affected services
Network Stability
Created
Aug 25, 2025 at 1:12am UTC
We are currently experiencing a significant local network outage affecting 4G in the following localities: Airlie Beach 4802, Cape Conway 4800, Coral Sea 4800, Flametree 4802, Jubilee Pocket 4802, Mandalay 4802, Mount Rooper 4802, Shute Harbour 4802, Whitsundays 4802.
The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 1701 services. Our response team is working with Telstra Wholesale to restore services as soon as possible. We apologise for any inconvenience caused.
EVENT DETAILS
Outage status: IN PROGRESS
Date & time of issue: 22/08/2025 02:41 PM
Last update: 22/08/2025 02:50 PM
Next update: UNKNOWN
Issue restore time: 23/08/2025 10:00 AM
Affected services
Network Stability